Job Description

Overview
Looking to TRADE UP to a better opportunity?Â Lochridge Priest Home Services in Waco, TexasÂ is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.
Why Join Our Team
We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.
Uncapped Pay Potential
Medical, Prescription, Dental, Vision Insurance
Disability and Term Life Insurance
Matching 401(k)
On-going training & development and growth opportunities
Paid Holidays
Paid Time Off (PTO)
What You Will Do
Manage incoming calls from customers
Schedule and manage customer estimates
Identify and assess customers' needs to achieve full satisfaction of work provided
Manage customer and technician schedules
Renew and manage maintenance agreements
Build relationships with customers and provide top-level service and support
Maintain accurate and detailed records of customer needs, requests, and tasks performed
Appropriately handle and de-escalate customer complaints and concerns
Who You Are
1-5 years of call center or customer support experience preferred
Valid driver's license with clean motor vehicle record
Experience with MS Office products preferred
Experience with Service Titan preferred
Who We Are
We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employeesÂ and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).
If this sounds like the perfect opportunity for you, don't wait! Apply today!
We are an Equal Employment Opportunity Employer
Ability To Commute/relocate
Waco, TX: Reliably commute or planning to relocate before starting work (Required)

Job Tags

Hourly pay, Relocation,

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Customer Service Representative Job at Lochridge-Priest, Inc., Waco, TX

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