Customer Service Representative - June 2025 (Geelong) Job at Civica UK Ltd, Australia

bHZjOUMvK0gzWXJUU21rc1RUZ1djaE9H
  • Civica UK Ltd
  • Australia

Job Description

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

  • Expression of interest for our June 2025 Intake.

  • Rotating Roster - Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.

  • Commence training and working in our Melbourne CBD office for the first 2 weeks, then in our geelong office conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.

  • Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.

  • Permanent, Full-time role offering a starting salary of $70,052 (Inclusive of super).

  • Guaranteed generous salary increases for the next year.

  • Terrific benefits including up to 15 weeks of paid parental leave.

  • Skilled and friendly support network including Team Leaders and subject matter experts.

  • We grow our own! Fantastic opportunity for future career development in either operations or software development.

Requirements

What we are looking for:

  • A passion for providing outstanding customer service.
  • Comfortable navigating computer systems or programs.
  • Can understand and follow a documented process.
  • Strong interpersonal and communication skills.
  • Self-motivated and driven to achieve goals.
  • Team focused and flexible.

Recruitment Process:

  • If your experience looks like a good match, our recruitment team will send you an email invite to book in an initial screening with one of our Talent Acquisition specialists.
  • If successful, next, you will be invited to attend one of our Assessment Centres completed in our Melbourne CBD Office. These will happen on Tuesdays & Thursdays.
  • If successful, final round will be a virtual interview with one of our current Team Leaders. These will happen on Wednesdays and Fridays.

These roles will be filled quickly. Don’t miss out, apply today!

Job Tags

Permanent employment, Full time, Work at office, Local area, Monday to Friday, Flexible hours,

Similar Jobs

Amazon

HR Business Partner Job at Amazon

 ...Description Amazons mission to be Earths most customer-centric company would be impossible without our talented people. Their hard...  .../region youre applying in isnt listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across... 

Oceaneering International

Textile Chemical Engineer - Space Systems Job at Oceaneering International

 ...Company Profile Oceaneering Space Systems (OSS) develops, integrates, and applies new and innovative technologies to meet the challenges of working in space and other harsh environments. We are ideally positioned to meet the growing needs of NASA and the expanding commercial... 

University of Virginia

Spine Neurosurgeon Job at University of Virginia

The Department of Neurosurgery at the University of Virginia seeks candidates for a tenure-eligible clinical faculty position.Responsibilities include: Clinical: Assume and develop spine practice of varying complexity. Cover approximately 20% of department's spine call...

Labor Finders

Secret Shopper Job at Labor Finders

 ...are looking for an outgoing, reliable and discreet individual to work on a secret shopper project. This job is NOT a FT or PT position...  ...to earn some extra money fast and easy, especially for college students. Position involves driving to multiple locations and therefore requires... 

Newport Associates

Work From Home Hotel Scheduler Job at Newport Associates

 ...seamless and memorable. Position Overview: As a Remote Hotel Scheduler, youll be the key contact for booking and confirming hotel...  ..., and multitasking skills Reliable internet and ability to work independently Must be authorized to work in the U.S. What...