Job Description
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Director, Integrated Operations Center is responsible for the oversight, leadership and performance of personnel within the IOC while ensuring a safe, efficient, and coordinated operation across the American Airlines network. In addition to developing clearly defined strategies to make the American Airlines operation best in class, the position will seek to elevate the experience of our customers and team members. This leadership role will strengthen the culture of inclusion, diversity, and development for the team members across the organization.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Leads and serves a large and complex organization through management leaders, individual contributors, and front-line team members
- Monitors potential influence of weather, aircraft mechanical problems, air traffic control constraints, fuel supplies, security issues, labor problems, or other sources of disruption to the overall airline operation
- Establishes the Airline’s strategy and objectives ahead of irregular operations and ensures activities are carried out in accordance with the operating plan
- Collaborates and partners closely with Airport Operations, Cargo, Flight, Flight Service, Technical Operations, Safety, and Regional Partners to ensure that all operations are carried out in accordance with FAA Regulations and American Airlines company policies
- Ensures AA remains in compliance with all governmental requirements, e.g. OSHA, TSA, FAA, and Department of Transportation, through the development and implementation of procedures
- Advocates for passenger’s interests to satisfy DOT 259 Enhanced Protections for Airline Passengers regulations
- Leads emergency response efforts that occur on the day-of operation.
- Works collaboratively with Corporate Security staff to evaluate security threats and implements appropriate courses of action.
- Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to reduce cost, gain efficiencies, and improve customer service and employee experience
- Demonstrates and cultivates collaborative relationships across all work groups and teams
- Establishes and maintains open communication and a collaborative relationship with all levels of union leadership
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree in Business, Aviation, or Technical Field related to Aviation or equivalent experience/training
- 7 years of experience leading large teams in technical operations, integrated operations control, airport operations, or cargo, including unionized frontline workgroups
- Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate preferred
Skills, Licenses & Certifications
- Demonstrates the highest standards or personal ethics and integrity
- In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
- Strong technical knowledge of aircraft maintenance procedures, as well as FAA policies, practices, and procedures
- Extensive experience implementing procedures and ensuring consistent service delivery
- Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
- Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
- Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
- Ability to handle simultaneous operational issues, prioritize and work well under pressure
- Ability to build and facilitate relationships at all levels of the organization, both internally and externally
- Excellent communication and presentation skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
- Ability to work a varied schedule
- Ability to travel, as needed
- Applicant selected will be subject to a government security investigation and must meet eligibility requirement for access to classified information
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Job Tags
Flexible hours,