Job Type
Full-time
About SSR Total IT:
SSR Total IT is a leading Managed Service Provider (MSP) based in the Milwaukee area, delivering cutting-edge IT solutions to over 120 small to mid-sized business clients. With 50+ U.S.-based professionals and a global team of technical experts, we support over 3,000 end users and 2,000+ systems. Our proactive, customer-focused approach and commitment to excellence have earned us a trusted reputation in Wisconsin.
Position Summary:
We are looking for an experienced, customer-centric Engineer to serve as a trusted technical advisor to our clients. This role blends advanced infrastructure design, hands-on support, and client relationship management. You will oversee the full lifecycle of client networks and systems, act as an escalation point for our Helpdesk and NOC and collaborate with account teams to drive technology alignment and client satisfaction.
Key Responsibilities:
· Serve as the primary technical lead for assigned clients, owning the client relationship and their IT environment.
· Design, configure, and maintain infrastructure components, including servers, networks, firewalls, and backup systems.
· Implement and support cloud services such as Azure, M365, and SharePoint.
· Perform server migrations, virtualization deployments, and network upgrades (on-prem and cloud).
· Provide Tier 2/3 support and mentorship to Helpdesk and NOC teams.
· Conduct proactive maintenance and infrastructure health checks.
· Guide clients through cybersecurity improvements including MFA, endpoint protection, DR/BC strategies, and regulatory compliance (HIPAA, PCI, CMMC, etc.).
· Participate in Strategic Business Reviews with Account Executives and translate business needs into technical solutions.
· Stay current on emerging technologies, be a champion for internal ITSM/ITIL practices and contribute to a culture of continuous learning.
Requirements
Required Qualifications:
Preferred Qualifications:
What We Offer:
SSR Total IT is an Equal Opportunity Employer.
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