It Technical Support Specialist Job at Atlantic Technology Services, Salisbury, MD

bHZrL0NQbU8wb2pUU213Z1NUc1ZjaFNJUGc9PQ==
  • Atlantic Technology Services
  • Salisbury, MD

Job Description

We’re seeking a Level 1 Helpdesk Support Technician who excels in clear communication, active listening, and customer care. In this role, you’ll be the first point of contact for clients, so your ability to explain technical issues in a friendly, professional, and easy-to-understand way is just as important as your troubleshooting skills. This role is based at our office in Salisbury, MD. Regional travel will be required, and some extended travel may be required as well. Responsibilities:

  • Serve as the first line of support for client IT issues via phone, email, and ticketing system.
  • Deliver outstanding customer service by communicating clearly, empathetically, and effectively.
  • Troubleshoot and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and software.
  • Guide users through solutions in a calm and patient manner, regardless of their technical background.
  • Escalate more complex issues to senior technicians with detailed documentation.
  • Maintain accurate records of support interactions and resolutions.
Qualifications:
  • 1–3 years of experience in a related role
  • Should possess a foundational knowledge of business systems and networking
  • Possession of at least one entry-level certification (such as A+, Network+, or CCENT) is recommended
  • Must demonstrate excellent customer service skills
  • Must be able to work well independently, thrive in a team environment, and demonstrate effective team interaction
  • Strong telephone and verbal communication skills are a must
  • Demonstrated ability to effectively organize, prioritize, and manage time while managing multiple responsibilities
  • Valid driver's license and insurable driving record required
About Company: At Atlantic Technology Services (ATS), our mission is to help businesses and organizations of all sizes improve their IT processes, saving time and money along the way by implementing and optimizing the latest and most effective IT and Telecom solutions. ATS is an MSP (Managed Service Provider) and MSSP (Managed Security Service Provider). We are experiencing large growth and are actively recruiting talent to benefit our growth with existing and new clients.

Job Tags

Work at office,

Similar Jobs

Boston Medical Center (BMC)

Certified Registered Nurse Anesthetist/CRNA Job at Boston Medical Center (BMC)

 ...Certified Registered Nurse Anesthetist/CRNA Join today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world. Overview/Summary: Boston University Chobanian & Avedisian School of Medicine... 

Crush City Innovations

Entry Level Positions Available | No Experienced Required Job at Crush City Innovations

 ...Crush City Innovations in Houston, TX is hiring entry-level marketing, customer service, and management trainees for immediate openings. This is a full-time, in-person position with comprehensive training, weekly pay, and no prior experience required. We are looking... 

jobgether

Remote Data Scientist - ENTRY LEVEL Job at jobgether

 ...behalf of a partner company. We are currently looking for a Remote Data Scientist - ENTRY LEVEL. In this role, you will have the...  ...will contribute to meaningful projects that shape decision-making processes while receiving support for your professional growth. This is an... 

Class A Jobs 411

CDL-A Local Grocery Driver Home Daily Job at Class A Jobs 411

 ...10 for first stop, $15 each additional stop ~ No-touch grocery freight live unload at stores ~ Slip seat 56 days per week , day & night shifts ~ Weekend work required; we work all holidays ~ Must live within 65 miles of ZIP 12095 (Johnstown, NY)... 

Chestnut Health Company

Nurse Practitioner Job at Chestnut Health Company

 ...disabilities. We are seeking a highly motivated and compassionate Nurse Practitioner to join our physiatry team. This is an incredible...  ...a genuine work-life balance for our providers. New graduates are highly encouraged to apply! Essential Duties & Responsibilities...