1. Monitor and support Orchestrator workflows, process executions,
queues, and system integrations to ensure continuous and error-free
operations.
2. Troubleshoot issues within ISPC modules, resolving workflow failures,
configuration errors, and integration defects across
upstream/downstream systems.
3. Investigate and resolve application issues involving Java, Spring Boot,
REST APIs, Angular, NodeJS, SQL, and MongoDB.
4. Analyze logs, application traces, API responses, and error patterns to
identify root causes and either resolve or escalate appropriately.
5. Perform data validation and debugging using SQL and MongoDB
queries to diagnose data mismatches, missing records, or processing
failures.
6. Support front-end issues related to JavaScript, HTML, CSS, Angular,
including UI rendering problems and API integration defects.
7. Collaborate with development and DevOps teams to validate and
deploy patches, fixes, configurations, and enhancements using Git-
based CI/CD pipelines.
8. Execute daily health checks, API monitoring, job/batch validations,
and environment readiness checks after deployments or maintenance
windows.
9. Handle P1 and critical incidents, being available for on-call support
during nights, weekends, and holidays as required.
10. Follow established Incident, Problem, and Change
Management processes with accurate and timely ticket updates.
11. Provide clear communication to business stakeholders, technical
teams, and incident bridges, ensuring transparency and timely status
reporting.
12. Work independently to triage issues, drive quick resolutions, and take
full ownership of incidents until closure.
13. Create and update runbooks, SOPs, and knowledge articles to
improve support efficiency and reduce repeated incidents.
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