MSP Help Desk/Service Desk Support - L2 Job at Axxys Technologies, Inc., Plano, TX

bC9NK0RQcUkxSTdSUzI0aFNENFdkaGFLUHc9PQ==
  • Axxys Technologies, Inc.
  • Plano, TX

Job Description

Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.

Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.

Responsibilities

  • Provide technical support to our clients through phone, email, and remote support tools.
  • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system.
  • Install, configure, and maintain software, hardware, and peripherals as required.
  • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues.
  • Monitor systems and alert clients of potential issues or outages.
  • Escalate complex issues to senior engineers as required.
  • Provide timely updates to clients regarding ticket status and resolution.

Requirements

  • At least 2 years of experience in a help desk or service desk support role.
  • Good understanding of Windows Server Administration and Active Directory.
  • Strong knowledge of IT security principles and best practices.
  • Familiarity with desktop platforms, including Windows, iOS, and Android.
  • Experience with G-Suite and Office 365.
  • Good understanding of network topologies, protocols, and architecture.
  • Experience with ITSM tools, such as Kaseya/ConnectWise.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Retirement Plan (401k, IRA)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

Job Tags

Full time, Temporary work, Work at office, Remote work,

Similar Jobs

Lancesoft INC

🚨 High-Paying Locum Need | Physician Assistant - Cardiovascular Surgery | Greenville, SC | Travel Covered Job at Lancesoft INC

Locum Opportunity Physician Assistant (PA) Cardiovascular Surgery &##128205; Greenville, South Carolina &##128197; Coverage Dates: Ongoing Join a leading acute care hospital in Greenville, SC, as a Physician Assistant specializing in Cardiovascular Surgery...

DEPT OF HEALTHMENTAL HYGIENE

Fieldwork Intern, Bureau of Public Health Clinics Job at DEPT OF HEALTHMENTAL HYGIENE

 ...Disease Control's mission is to safeguard the health of New Yorkers through identification,...  ...of its seven Bureaus. The Bureau of Public Health Clinics (BPHC) mission is to promote...  ...about new points of contact after their internship ends. PREFERRED SKILLS: (AMENDED)**... 

THE CHICAGO LIGHTHOUSE

Janitor I Job at THE CHICAGO LIGHTHOUSE

STATEMENT OF PURPOSE: Cleans and maintains CERL office building to ensure a safe, attractive, comfortable, and clean environment for all agency constituents. RESPONSIBILITY FOR THE WORK OF OTHERS: This position has no direct supervisory responsibility. SPECIFIC...

PineView Dental Health

Dental Receptionist / Dental Assistant Job at PineView Dental Health

 ...Were searching for a friendly Dental Receptionist (Patient Care Coordinator) to make sure that dental patients appointments are properly...  ...welcoming/dismissing patients in a warm and friendly manner. Assists the patient in scheduling any procedures or follow-up visits... 

Pilot Company

Wendy's Cashier Job at Pilot Company

 ...guests journey a great one! Also, there are a number of opportunities to work in other roles within our travel centers and restaurants so while we may be hiring for a specific role, we always look to train and offer experience for other roles we have. We hope your...