Job Description

About Pair Team

At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care – clinical, behavioral, and social – by partnering with organizations deeply connected to the communities we serve. 

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions .

At Pair Team, were not just delivering care – we’re building the future of more equitable, community-driven healthcare. 

Our Values

• Lead with integrity:  We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls:  We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself:  We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first:  We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Behavioral Health Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare. 

As Behavioral Health Care Manager, you will play a critical role in our whole-person, interdisciplinary care model by providing mental health resources and therapeutic interventions for individuals living with Serious Mental Illness, Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. The Behavioral Health Care Manager will work in a team-based model with a lead care manager, community health worker, registered nurse care manager, and nurse practitioner to contribute their expertise towards improving the individual’s quality of life through evidence-based behavioral interventions.
This position primarily allows for remote work; however, it includes 1-2 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 1-2 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home

What You’ll Do

• Primarily work with and support enrolled individuals who struggle with severe mental illness or substance use disorders 
• Use evidence-based approaches to provide short-term interventions and behavioral activation strategies throughout the individual’s participation in ECM
• Use evidence-based approaches to provide intermediary interventions as a bridge to community supports and referrals
• Provide brief crisis intervention techniques and warm hand-offs to local crisis resources as needed 
• Seek to listen openly to individuals and meets them where they are – understanding that adopting an “it’s not my fault but it is my problem” attitude in all communication styles and approaches
• Assist with linkage to ongoing behavioral health treatment upon individual’s completion of participation in ECM 
• Support ECM team’s caseload to identify and address barriers to care
• Educate individuals on behavioral health conditions to improve health literacy
• Work with individual to identify health/wellness goals and incorporate goals into a shared care plan
• Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews
• Facilitate and ensure recommendations are communicated across health care team
• Track and manage caseloads using electronic medical records
• Consult with ECM team about clinical concerns or questions, provide educational training on behavioral health conditions and treatment

What You’ll Need

• LCSW, LMFT, or LPCC license issued by the state of California
• Bilingual English/Spanish
• Strong understanding of cultural fluency
• Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder 
• Strong technical skills and comfort with technology innovation, past experience with CRM databases, Google suite, email, and video conferencing
• You are physically located in or near San Diego, California
  • Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner location
  • Virtual Ops requires a quiet, HIPAA compliant and internet connected space

Preferred Qualifications: 

• A fantastic listener and skilled at “reading people” – able to understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask 
• Excellent communication skills 
• Takes accountability to resolve a customer’s needs to the best of his/her/their abilities 
• Comfortable building relationships with new people 
• Zest for problem solving, seeking answers, and thinking outside the box
• Detail-oriented and organized self-starter
• Reliable and comfortable in an ever-changing environment

Because We Value You

• Salary: $95,000 – $120,000/year
• Comprehensive health, vision & dental insurance
• 401k
• Opportunity for rapid career progression with plenty of room for personal growth!
• We provide the equipment needed for the role
• Monthly $100 work from home expense stipend 
• Gas reimbursements for your on-site engagement days
• Flexible vacation policy with unlimited time off
• No service hour requirements – the caseload is fluid!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. 

Pair Team participates in E-Verify to verify employment eligibility for new hires. 
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @ pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com .

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we’re unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

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