Sales Support Administrator Job at GoEngineer, Grand Rapids, MI

bGZnd0FQK0gwSVRkUzJrdFNUb2ZmUktIT1E9PQ==
  • GoEngineer
  • Grand Rapids, MI

Job Description

About this opportunity:

GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D Printing technology to make the design process innovative, efficient, and intelligent.

GoEngineer is seeking a motivated candidate that will provide operational support to our Subscription Renewal Team. Duties will include auditing renewal quotes, making phone calls to customers, and processing payments. This position requires an ability to manage a high volume of quote creation requests with exceptional attention to details. The individual will play an essential role in assisting the department with achieving monthly, quarterly, and annual renewal goals.

Your key contributions in this role will be:

  • Work directly with the Renewals Team to aid in all customer related matters.
  • Prepare and revise the renewal letters, quotations, and notifications.
  • Contact customers directly to ensure the best contact received initial renewal notice.
  • Proficiently process payments received by customers and submit orders to Order Management.
  • Ensure CRM system is kept up to date with customer contact information as well as product and sales data.

We are looking for candidates with the below experience and skills, however, even if you do not meet all the listed requirements, very interested candidates should still apply:

  • Exceptional team player who enjoys assisting where needed and finding ways to help.
  • Excellent interpersonal and customer service skills with the ability to handle objections and facilitate escalations.
  • Ability to be self-motivated, proactive, detail oriented, and adaptable.
  • Strong organizational skills.
  • Ambition to look for opportunities to expand the scope of the role and take on new projects.
  • High school diploma or equivalent; bachelor's degree preferred.
  • Proven customer service or support experience, preferably in a subscription service or similar industry.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and critical-thinking abilities.
  • Empathetic and patient, with a passion for delivering top-notch customer service.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Proficiency with customer relationship management (CRM) software and support tools.
  • Strong organizational skills and attention to detail.


More about what GoEngineer offers:

At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.


Generous Benefits Include:

  • Participation in GoEngineer's PTO program from day one of employment.
  • 401(k) Plan that includes up to a 6% company match, 100% vested day one.
  • Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts.
  • Generous HSA Contribution with participation in the High Deductible Health Plan.
  • Employer paid Life Insurance policy; optional Supplemental Life available.
  • Employer paid Short-Term and Long-Term Disability Benefits.
  • Dental, Vision, and other Ancillary benefits.

Job Tags

Temporary work,

Similar Jobs

Paul Thigpen Auto Group

TAG AND TITLE CLERK Job at Paul Thigpen Auto Group

Paul Thigpen Automotive Group is now seeking for hire an Automotive Tag & Title Clerk!As the Tag & Title Clerk you are responsible for reviewing and verifying all documentation pertaining to a customers vehicle purchase to ensure that all information is accurate and... 

EpiCenter So Cal

AT&T Wireless Sales Agent Job at EpiCenter So Cal

 ...the latest technology and sales? At our company, we represent one of the most recognized names in the telecommunications industry, AT&T, and were expanding our sales team! The ideal candidate for our AT&T Wireless Sales Agent position is not only a strong communicator... 

Stantec

Civil Wastewater Engineer Job at Stantec

Communities everywhere share the need for clean water. And as they work to meet that need, they're facing new, more complex challenges every...  ...Location:** United States | TX | Houston **Organization:** BC-1773 Water-US Gulf **Employee Status:** Regular **Travel:** No... 

Panasonic North America

Computer/Laptop Repair Technician Job at Panasonic North America

 ...Overview**Performs tasks associated with the testing, diagnosing, repair, and/or refurbishing of mobility products (Toughbooks &...  ...equipped, productive, and connected. Our highly trained staff of technicians provide expertise ranging from hardware integration and... 

PepsiCo

Financial Analyst (Sodastream) Job at PepsiCo

 ...Due to vacation until January 5, the process has been put on hold. Candidates will be assessed after January 5. SodaStream - a PepsiCo company - is revolutionizing the beverage industry!As the leading sparkling water maker brand, SodaStream is THE solution for...