Job Description

Posting Number: 0801792

Department: Cash Management

Department Contact Email

zruffingibson@centralstate.edu

Job Summary/Basic Function

Job Summary:
This position is responsible for maintaining student's financial records, responding to account inquiries, processing payment plans and refunds, and collection activities in accordance with established policy and procedures.

Essential Duties and Responsibilities:

• Coordinate with Financial Aid Office to ensure that loan proceeds and other funds applied to student accounts do not exceed award amounts.
• Assist with payment plan inquiries set up.
• Audits students accounts for accuracy.
• Monitor and report payment plans in default.
• Monitor student credit balances and process for refunds in accordance with federal regulation and University policy.
• Assists students, parents and other Central State University departments to determine student account status.
• Serve as the support staff for Cash Management in office and across campus.
• Other duties and responsibilities

Required Knowledge, Skills and Abilities

• High level of accuracy and attention to detail
• Strong oral and written communication skills
• Knowledge of computer and word processing/database/spreadsheet software
• High level of customer service skills, including strong interpersonal skills
• Some knowledge of Banner is a plus

Minimum Qualifications

• Associate's degree preferred or post high school work in Business Courses
• Two to four years' experience in the field of student collections, student accounts, banking or finance

Budgeted Annual Salary

Commensurate with experience

Job Tags

Full time, Work at office,

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