Job Description

Job Responsibilities:

• Responsible for communicating with various individuals involved in the claims process such as homeowners, adjusters, mortgage companies, etc. to handle property damage claim requirements. This could include the following:
• Answer questions and respond to requests, inquiries, and complaints in a timely and professional manner.
• Review and research claim information provided, make appropriate follow-up calls to resolve issues, and process claim checks following standard policies and procedures.
• Ensure that internal and external standards are met on a consistent basis
• Efficiently and accurately enter information into company proprietary systems.
• Build and maintain effective internal and external working relationships in order to meet client requirements and service level agreements.
• Request information and/or provide updates as needed.
• Handle other duties and projects as requested based on business needs.
• Maintain and update procedure knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate.

Skills:

• Proficient in Excel.
• Insurance/Mortgage/Banking / Insurance Processing/Finance/Mortgage servicing

Education/Experience:

• High School Diploma or equivalent (required)
• Basic knowledge of computers and proficiency with Microsoft office including Excel and PowerPoint.

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